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Shipping & Returns

Shipping & Handling 


All items are packed securely and posted using all or any of Australia Posts' services or courier services. Products are shipped from Melbourne, Vic, Australia
The shipping fee as below:

Postage Cost Services Available Available to
FREE Regular Mail Australia Only
AU $3.99
Registered Mail
Australia Only
AU $8.99
Express Post
Australia Only
AU $9.99 Air Mail Worldwide

We are not directly liable for any loss, theft, or damage to any goods. If problems do arise, please contact us, and we shall endeavour to resolve any issues.We recommend you select Registered or Express Post,otherwise we are not responsible for any loss or thief.

** Wholesale customers please contact us for your accurate shipping fees.


Delivery

The Last Shangri-la Pty Ltd endeavors to get your order to you as quickly as possible.We will ship your order within 1 - 2 business days once your payment has been received, but we cannot guarantee to meet our scheduled delivery times on all occasions. Delivery times are indicative only and The Last Shangri-la Pty Ltd does not accept any liability for failure to meet the scheduled delivery times or any inconvenience caused as a consequence. Transit times are provided by the carrier and may vary depending on the shipment's location and destination, particularly during peak periods.
We deliver by Australian Post Office anywhere in Australia.

Sorry pick up is NOT available for retail customers.

All delivery will be sent to the buyer's address provided in "www.thelastshangri-la.com.au" Shipping address profile. Please email us if different address is required. Surcharge applies to any unclaimed items which includes incomplete or wrong address.

Delivery Duration


Australian buyer:
Major cities - 2-3 business days
Remote Areas - 2-6 business days

Holiday periods may extend delivery time.

International buyer: Normally most of parcels will arrive in 7 - 14 workling days, however it's vary according your location. There might be a few more days of waiting if you don't live in major metropolitan areas.

For urgent deliveries or other delivery enquiries, contact The Last Shangri-la to enquire about your particular requirements prior to ordering.

 

Return Policy

14 Day Returns.

If for any reason you're not satisfied with the item you purchased via this web site you can return *any non-engraved, re-sized and unworn item in its original condition and package for a refund within 14 days of the date of purchase.

Please notice if it's a non-faulty item, shipping fee is not refundable.


Damaged Shipments by the post.


If your item has been registered, you must immediately go to your local post office and show them the damaged item and the packaging . They will ask you to fill out a form so you can receive a compensation.

If you do not registered your item, please contact us by email without hesitation. We will not be responsible directly for the damage during post, however we will see if any option could be available as we want any customer happy by our services. 

Returns should be in their original condition along with the original package.


To return an item to us follow our three step process:

1. Email us and let us know that you would like to return an item. Please mention the reason for the return so that we can better serve you in the future. We will then send you a return authorization number by e-mail.

2. Place the item you would like to return with all the original packaging then address it to:

The Last Shangri-la Pty Ltd
PO BOX 2537
Ringwood North VIC3134
Australia

3.
 You must indicate your username and authorization number with the return item.

Once your return is received, it will be inspected. Any unauthorized, improperly packaged, items that show signs of wear/tear or have been resized, engraved, altered, or damaged in any way cannot be accepted for return.

4. We will notify you via e-mail of your refund once we have received the returned item. You can expect a refund in the same form of payment originally used for purchase within 10 business days of our receiving your return. We can refund shipping costs only if the return is a result of our error or item fault. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping and other errors caused by you. The limit of our liability is the replacement cost of any item you purchase from us. Special orders and custom orders cannot be returned. 'Not refundable' indicated items cannot be returned.

If you have any questions or concerns regarding our return policy or procedure,
please don't hesitate to email us.


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